Privacy Policy

Effective Date: February 1, 2025

1. Introduction

Agent 1-Up ("we", "our", "us") provides chatbot services placed on lead generation forms, marketing pages, and product pages to enhance user engagement. This Privacy Policy explains how we collect, use, and protect your personal information. This policy applies to users located in the United States, with consideration for GDPR and CCPA compliance where applicable.

2. Information We Collect

• Messages you send to our chatbot
• Personally identifiable information (PII) that may be extracted from conversations
• Cookies and other tracking data to associate chat sessions and user behavior

3. How We Use Your Information

• To enable chatbot memory and functionality during your session
• To report chatbot logs and conversations to the website owner via secure login
• To improve our services, diagnostics, and reporting

4. How We Share and Store Information

• Data is securely stored in a cloud-managed database with IP-restricted access
• Information is shared with a third-party AI processor to deliver chatbot functionality
• We do not sell personal information to third parties

5. Cookies & Tracking Technologies

We use cookies to maintain chat sessions, track usage, and improve user experience. These cookies may be session-based or persistent. You may manage cookie preferences through your browser settings.

6. Data Retention

We retain collected data for five (5) years. After this period, information is either deleted or anonymized. You may request deletion sooner by contacting us.

7. Your Rights & Choices

Users may request access, correction, or deletion of their personal data by contacting us at [email protected].

8. Children’s Privacy

Agent 1-Up is not intended for use by children under the age of 13. We also require our customers not to deploy our chatbot on sites or services targeted at children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

10. Contact Information

If you have any questions or requests regarding this Privacy Policy, please contact us at:

Email: [email protected]